Job Posting: CAP Agent, Dancap Productions

Customer Appreciation Program Customer Service Agent known as CAP Agent

This is a full time (Monday – Friday 9:00 am – 5:00 pm) position in a great work environment that is fun and personally rewarding.

Position Start Date: Monday, March 2, 2009

DUTIES AND RESPONSIBILITIES:

  • Build customer loyalty by creating a positive experience through understanding and meeting customers needs quickly, professionally and accurately
  • Responsible for sales: booking tickets, memberships, packages and other related Dancap products
  • Work closely with Dancap Catering to sell Prix Fixe menu packages
  • Contact customers through permission based outbound calling and recognize sales opportunities
  • Listen effectively and answer customer questions while maintaining control and call structure
  • General office duties – filing, photocopying, faxing and printing.

QUALIFICATIONS:

  • A passion for the performing arts and the desire to be part of a vibrant new Canadian theatre company
  • At least two years of experience in a customer service and sales environment
  • TM Archtics or other ticketing system experience preferred
  • Telemarketing experience preferred
  • Computer literacy – Microsoft Word, Excel and the Internet
  • Strong organizational and multi tasking skills
  • Exceptional verbal and written communication skills

This position reports directly to the Sales and Operations Manager.

Please send your resume to onader@dancapproductions.com

We thank all those applicants that apply in advance and will only be responding to those qualifying candidates that meet our criteria.  www.dancaptickets.com

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