Position: Front of House Manager
Location: Downtown Toronto
Start Date: August 9, 2010
The Sony Centre, a 3200 seat theatre located in downtown Toronto, is seeking a Front of House Manager. The Centre, currently undergoing a $30 million dollar renovation and restoration, presents a wide variety of programming. The Centre’s gala re-opening is October 1st, its 50th anniversary.
Reporting to the Manager, Patron and Client Services, this position is responsible for supervision of front of house and event security staff during performances and events to deliver high levels of patron & client service. Key responsibilities include recruitment, training and supervision of front of house personnel in conjunction with the Marketing Department; liaison with internal departments and clients to ensure professional front of house operations and resolution of customer service issues.
A minimum five years experience in a senior house management position. Experience in a unionized environment an asset.
This position requires a commitment to excellent customer service, strong organizational planning and leadership skills to coordinate conflicting deadlines and interruptions; excellent interpersonal, team building, and collaborative skills and effective oral and written communication skills. Proficiency in Microsoft Excel and Outlook e-mail within a Windows 7 operating environment is also needed.
This position works a variable schedule including evenings, weekends and holidays.
The Centre provides a result based compensation plan and comprehensive employee benefits.
Applications for this position will be accepted until July 23, 2010. We would like to thank in advance all those who apply but only those persons selected for an interview will be contacted.
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