The Toronto Alliance for the Performing Arts –TAPA – is an arts service organization that represents 178 professional theatre, dance and opera companies in
the City of Toronto. TAPA is committed to providing services, externally and internally, that will ensure a culturally healthy and robust future for our members.
TAPA believes that a city is enriched by public participation in culture, and has a key role to play in linking the public to the experience of the performing arts. We achieve this in part, through our services at T.O.TIX Toronto’s One-Stop Ticket Shop.
TAPA owns and operates T.O. TIX Toronto’s One-Stop Ticket Shop, which is located at Yonge-Dundas Square in the heart of downtown Toronto, just opposite the Eaton Centre. T.O.TIX, sells full price and discount performing arts tickets, 5 STAR EXPERIENCE Theatre & Dining Packages, as well as a wide range of local Toronto attractions including sports, music and special events. T.O.TIX is also a TicketKing and Ticketmaster outlet and last year continued to rank as the 3rd top location for Ticketmaster sales in downtown Toronto. T.O. TIX has the potential to be the performing arts industry’s most visible and valuable program as it provides TAPA members with an important marketing tool to expand their individual audience base beyond regular audience patrons and results in direct ticket sales revenues.
TAPA is seeking a T.O.TIX Booth Manager to manage the business operations at the T.O.TIX Booth. The successful applicant will have the following skills:
- Leadership and professionalism
- Ability to maintain a positive and healthy working environment
- Excellent box office skills
- Proficiency and understanding of working in a Windows environment
- Excellent writing skills
- Able to multi-task and prioritize
- Able to work well in a small team environment
- Understanding of web development and technologies
- Knowledge of the performing arts community and its members
- Able to enhance and contribute to existing marketing plans for T.O.TIX
- Additional languages are considered an asset
Responsibilities include but are not limited to:
Financial:
- Supervise daily balancing and reconciliation of T.O. TIX cash & regular bank deposits;
- Preparation of weekly payment reports to TAPA Business Manager;
- Ensure that weekly ticketing and inventory reports are created for the Executive Director, including monthly summaries;
- Management of online ticketing systems
Membership:
- Liaison with theatrical producers and box office personnel of TAPA member companies in acquisition of daily ticket inventory;
- Daily monitoring of online tickets and at Booth tickets;
- Create and sustain ongoing dialogue with TAPA box office managers through regularly facilitated meetings (minimum twice per year);
- Ongoing recruitment and expansion of ticket inventory within TAPA membership;
- Liaise with Executive Director to continue promotion and publicity of established and emerging initiatives with members;
- Work closely with the Marketing Manager and the Membership Manager on maintaining accurate and clear information on TAPA web services specifically related to T.O. TIX.
Outreach & Public:
- Provide superior customer service to T.O. TIX patrons;
- Ongoing recruitment/relationship-building and expansion of ticket inventory outside TAPA membership;
- Ongoing recruitment/relationship-building and expansion of ticket inventory with Toronto attractions;
- As required, assist in the coordination and participation of off-site TAPA activities including but not limited to the AGM & Dora Mavor Moore Awards;
- Generate Daily recording of T.O. TIX phone info line & weekly T.O. TIX online e-bulletin;
Administrative:
- Responsible for T.O. TIX staff recruitment, training and supervision;
- Responsible for T.O. TIX staff scheduling;
- Train co-op students at T.O. TIX as required;
- Ensure adherence to TAPA HR policy manual by all T.O. TIX personnel;
- Liaise with security staff at Yonge Dundas Square;
- Attend and participate at bi-weekly/monthly TAPA staff meetings;
TAPA is an equal opportunity employer, and encourages qualified individuals from diverse background. We thank all those who apply, however only applicants selected for an interview will be contacted. Please send 1 page cover letter, resume and references to:
Ms. Jacoba Knaapen, Executive Director, Toronto Alliance for the Performing Arts jacoba@tapa.ca
Application deadline is August 26, 2011
