Daily Archives: August 9, 2012

Job Posting: Call Centre Manager, Canadian Opera Company

Full-time position

The Canadian Opera Company (COC) is seeking a Call Centre Manager to lead its year-round outbound call centre of 12 telephone representatives. The COC is based in Toronto, Ontario, and is the largest producer of opera in Canada and among the
largest in North America. The COC enjoys an international reputation for artistic and administrative excellence and is known for its exciting, innovative productions, singers and orchestra, and the world-class quality of its work.

The Call Centre Manager will work on various campaigns including, but not restricted to, subscription sales, annual fundraising and outsourced programs. The manager will liaise with communications and development staff for each individual calling
campaign. This permanent full time position has an estimated start date of mid-September, 2012.

RESPONSIBILITIES
The manager will manage all of the key aspects of the Call Centre including, but not limited to:

  • Recruit, train, motivate and manage telephone sales representatives
  • In conjunction with individual campaign managers, develop strategies for all campaigns – market segmentation, sales approach and goal setting
  • Develop and create all sales material, scripts and training kits
  • Manage the flow of sales leads
  • Create and manage Call Centre revenue and expense budgets
  • Report and analyze sales results
  • Complete payroll for Call Centre staff
  • Solve patron problems and address complaints
  • Develop, contract, and service outside call centre clients
  • Sustain the positive environment, conducive to the success of the department

HOURS
Call Centre calling shifts are from 5:30 to 9:30 p.m., Monday to Friday, with occasional added shifts on Saturday mornings and weekday afternoons. The manager works from 1:30 to 9:30 p.m., Monday to Friday and is expected to be present for all calling shifts.

This position pays a salary plus productivity bonuses.

Potential candidates are invited to submit their resume no later than Friday, August 24, 2012 to:

Senior Manager, Sales and Customer Service
Canadian Opera Company
227 Front St. E.
Toronto, ON M5A 1E8
Fax: 416-363-5584
Email: info@coc.ca
For more information on the COC, please visit our website at: www.coc.ca
No phone calls please. Only candidates selected for an interview will be contacted

Volunteer: Volunteer Opportunites With MCT, Mixed Company Theatre

NEW HORIZON’S – BREAKING THE SILENCE ON ELDER ABUSE

Artist Shadows

  • To sit in on the R&D Workshops and take notes by means of written documentation, pictures and video (or any other artwork) of the process, key phrases mentioned by the participants, testimonials and evaluation
  • In some instances participate in the workshop with the Elders
  • Sit in on MCT debrief meetings to offer their documentation and their reactions/thoughts and comments of the workshop
  • Partake in the Artist story board meeting to observe assist in the artistic vision of the play and the assembling of the script

Photographer

  • Be present during key moments of the project to document the development process; R&D workshops, Artist Team meetings, Public Events, Rehearsals, the final presentations
  • Provide MCT with the digital copies of the photographs

Marketing & Communications

  • Assist in meetings geared to the marketing and communication strategies of the project.
  • Help develop Marketing tools to promote the project;

I.     Press releases

II.     Posters, Brochures, 1 pager, Invitations

III.     Researching and adding contacts to our databases

IV.     Program for the show

V.     Social Media: Blog, Website, Twitter, Facebook

  • Outreach to promote the project/performances and invite general audience members and seniors, Panel Professionals, Service Providers and organizations working with Elderly.

Assist in the Events/Performances

  • Ensure materials are prepared and organized for the events/performances
  • Set-up the space, signs, tables, chairs, refreshments
  • Usher and guide audience members to the performance
  • Runner; being available to retrieve and/or purchase missing material

EVENTS – FRIDAY’S AT MIXED

Marketing & Communications

  • Assist in meetings geared to the marketing and communication strategies of the event.
  • Research potential partnerships, sponsorships, and marketing opportunities
  • Help develop Marketing tools to promote the project;

I.     Press releases

II.     Invitations

III.     Researching and adding contacts to our databases

IV.     Agenda for the Event

V.     Social Media: Blog, Website, Twitter, Facebook

  • Outreach to promote the event and invite participants to RSVP to the events.

Photographer

  • Capture the key developmental stages and the elaboration of the event
  • Provide MCT with the digital copies of the photographs

Assist in the Events/Performances

  • Ensure materials are prepared and organized for the events/performances
  • Set-up the space, signs, tables, chairs, refreshments
  • Usher and guide audience members to the event/performance
  • Runner; being available to retrieve and/or purchase missing material

Mixed Company Theatre | www.mixedcompanytheatre.com
157 Carlton Street, Suite 201
Toronto ON | M5A 2K3
Tel: 416.515.8080
Fax: 416.515.1832
Email: actif@mixedcompanytheatre.com

Job Posting: Community Participation Coordinator, Young People’s Theatre

Young People’s Theatre (YPT), now in its 47th season, is Canada’s largest theatre for young audiences and currently produces and presents an 8-play season with an audience of up to 80,000+. Housed at a renovated, historical venue in Toronto, YPT works on a 468-seat Mainstage and a 115-seat Studio stage. Its operating budget is approximately $3.5 million. The work culture at YPT encourages ingenuity, team-work, and an atmosphere of learning. YPT’s artistic policy focuses on arts and education – in fact, learning is at the centre of everything we do.

YPT is currently seeking an outstanding candidate to be appointed in the full-time term position of Community Participation Coordinator.  This position will be contracted until June 30, 2013. Reporting directly to both the Artistic Director and to the Manager of Education & Participation, the Community Participation Coordinator is the principal outreach liaison between YPT, its programming and the geographical and diverse communities in which we work.

Key Responsibilities:

The maintenance and development of sustainable and meaningful arts-education programming that,

  • Serves diverse and underserved communities within the building and externally.
  • Is informed by, and innovates upon, best practices in the field within an anti-oppression framework,
  • Is informed by YPT core values
  • Fosters community-based ownership of YPT and its activities,
  • Creates, supports and maintains a variety of opportunities for diverse communities and individuals to meaningfully participate in the life and work of YPT in collaboration with other staff and community members.
  • Maintains a system of regular expenditure and program reporting and tracking for the Manager of Education & Participation.
  • Monitors, evaluates and develops long term programs, budget, pedagogy and practice.
  • Nurtures opportunities for resource-sharing within the company, with other organizations and with government bodies.
  • Coordinating and supporting a network of community arts based practitioners.
  • Working with community based partners to design effective and engaging drama workshops.

Current Programs:

In additions to a variety of community workshops and short-term collaborations, YPT’s Community Participation Coordinator currently oversees three ongoing projects/programs. These include:

  • ESP: a new drop-in program for young people in the St. Lawrence Market/Esplanade neighborhood.
  • Nomanzland: a participant-driven project based in Jane/Finch Community that creates performances reflecting community issues and aspirations. Nomanzland recently created Known to Police, a production that played on the YPT mainstage to great acclaim. Upcoming objectives for the participants include exploring the potential of establishing an independent theatre resource based in Jane/Finch community.
  • Parents Resource Centre: with locations in Leslieville and St. Lawrence neighbourhoods, YPT works with PRC to provide arts-based programming for very young children and their caregivers.

Required Skills:

  • 5 years proven ability to create and execute meaningful, safe and inclusive arts-education programming emphasizing theatre,
  • Ability to engage young people and work with communities to develop purposeful arts based opportunities,
  • Knowledge and experience of professional artist and community based networks throughout the GTA’s diverse neighbourhoods,
  • Ability to work with volunteers who have varying levels of experience and goals.
  • Experience with resource, project and budget management,
  • Computer literacy: MS Excel, Word, database management,
  • Multi-lingual preferred,
  • Knowledge of the Urban Arts and Hip Hop in Toronto is an advantage,
  • Conflict Resolution and Mediation skills an asset.

In accordance with YPT’s policy of screening all adults involved in working with children, the applicant will be required to provide a resume and cover letter, undergo an interview by at least two people, a reference check and, if offered employment, a Vulnerable Sector Screening Check.  Offers of employment are conditional upon providing a satisfactory Vulnerable sector Screening Check and agreeing to abide by YPT’S Child Safety Code of Conduct.

Young People’s Theatre is proud to be an equal-opportunity employer and strongly supports and values diversity in the workplace. Applications from all qualified candidates are welcome and individuals from equity-seeking groups are encouraged to apply. Interested parties should apply with cover letter and resumé, detailing all relevant experience to:

Community Participation Coordinator Search

YPT

165 Front Street East

Toronto, ON M5A 3Z4

or search@youngpeoplestheatre.ca

Applications must be received by 4:30 on August 31st, 2012.

While we thank everyone who applies, only those selected for an interview will be contacted.

Announcement: August TAPA Ticket Wiki Offers, TAPA

Are you an Arts/Industry Worker? Would you like discounted tickets to a variety of theatre, dance and opera productions? If so check out the TAPA Ticket Wiki! On the TAPA Tcket Wiki you will find a variety of discounted and complimentary tickets for Artists and Arts Workers to TAPA Member company productions for the 2011/12 season.

There are currently 2 offers posted to the TAPA Ticket Wiki for August including:

The TAPA Ticket Wiki is updated on an ongoing basis so make sure to check back often!

For more information about TAPA click Here