Job Posting: CAP Agent, Dancap Productions

Customer Appreciation Program Customer Service Agent known as CAP Agent

This is a full time (Monday – Friday 9:00 am – 5:00 pm) position in a great work environment that is fun and personally rewarding.

Position Start Date: Monday, March 2, 2009


  • Build customer loyalty by creating a positive experience through understanding and meeting customers needs quickly, professionally and accurately
  • Responsible for sales: booking tickets, memberships, packages and other related Dancap products
  • Work closely with Dancap Catering to sell Prix Fixe menu packages
  • Contact customers through permission based outbound calling and recognize sales opportunities
  • Listen effectively and answer customer questions while maintaining control and call structure
  • General office duties – filing, photocopying, faxing and printing.


  • A passion for the performing arts and the desire to be part of a vibrant new Canadian theatre company
  • At least two years of experience in a customer service and sales environment
  • TM Archtics or other ticketing system experience preferred
  • Telemarketing experience preferred
  • Computer literacy – Microsoft Word, Excel and the Internet
  • Strong organizational and multi tasking skills
  • Exceptional verbal and written communication skills

This position reports directly to the Sales and Operations Manager.

Please send your resume to

We thank all those applicants that apply in advance and will only be responding to those qualifying candidates that meet our criteria.