Job Posting: Assistant Box Office/Front of House Manager, Buddies in Bad Times Theatre

The Organization
Buddies in Bad Times Theatre, a not for profit, professional theatre company dedicated to the promotion of Queer Canadian Culture, is accepting applications for the entry level position of:

The Opportunity
We are looking for a highly motivated individual who wants to join the team at Buddies in Bad Times Theatre, Canada’s Home for Queer Culture. Reporting to the Box Office/Front of House Manager , the Assistant Box Office/Front of House Manager will be responsible for managing box office staff, order processing and overseeing general box office operations at Buddies in Bad Times Theatre.


  • Promote high standards of customer service
  • Process ticket orders
  • Lead, train and supervise Ticket Agents
  • Inform and uphold Box Office policy in alignment with organizational standards
  • Manage and resolve medium level customer service concerns
  • Support the Box Office Manager in the preparation of reports and schedules, as required
  • Supervise day to day Box Office operations
  • Oversee and schedule the theatres volunteer program
  • Assists with financial reconciliations and cash management
  • Provide support and show specific information to all patrons in a timely and professional manner
  • Ability to deal with customers in a positive manner
  • Act as duty manager in the absence of the Box Office/Front of House Manager


  • Equivalent work experience and appreciation for the Arts
  • Experience on the Arts Management Theatre Manager software an asset but not essential
  • Cash management experience required
  • Must be dependable, punctual, team player
  • Enthusiastic, ambitious and self-motivated
  • Excellent management and organizational skills
  • Excellent problem solving and troubleshooting skills
  • Excellent verbal communication and interpersonal skills
  • Will be required to work evenings, weekends and holidays
  • Adept with PCs with Windows OS and MS Word and MS Excel software
  • Is queer positive and is respectful of difference
  • Must be able to multitask and work in a fast paced, high stress environment

How to Apply
Please submit cover letter and resumé and the names and phone numbers of 2 references by July 18, 2014, 5pm by email or fax to the attention of:

Barry Higgins, Box Office/Front of House Manager
fax:  416-975-9293

We thank everyone who applies for their interest, but only candidates selected for an interview are contacted.  No telephone or walk-in inquiries please. All applications are considered confidential.  Buddies in Bad Times Theatre is an equal opportunity employer.