Job Posting: Box Office CSR (Customer Service Representative) – Casual/Part-Time, The Burlington Performing Arts Centre

POSITION SUMMARY
To provide the residents of Burlington and neighbouring communities with a convenient and accessible outlet to purchase tickets to a variety of different events. These events include The Centre’s presenting series, corporate events, community events, programs and festivals.

RESPONSIBILITIES

  • Builds customer loyalty by creating a positive experience through understanding and meeting customer needs quickly, professionally and accurately
  • Provides outstanding customer service to both internal and external clients
  • Responsible for in-person and phone sales: booking tickets, memberships, theatre packages, gift certificates and any other BPAC box office products
  • Listens effectively and answer customer questions while maintaining control and call structure
  • Accurately operates the computer ticketing system to sell BPAC products, track ticket orders and customer activity, and maintain detailed contact data
  • Provides administrative support; transferring phone calls, announcing visitors, directing general inquiries, document creation, reporting as required
  • Performs other duties as assigned – filing, photocopying, faxing and printing
  • Develops a strong knowledge of The Burlington Performing Arts Centre’s programming and rental activity, the box office functions, policies and procedures
  • Acts as a sales consultant to promote and up sell performance packages

QUALIFICATIONS

  • Minimum 5 years working in Customer Service environment
  • Knowledge of database management and reporting is an asset
  • Experience handling cash, POS machines and telephone sales
  • Strong computer skills in Microsoft office, familiarity with TixHub or any other ticketing software would be an asset
  • Must be well organized and able to multi-task simultaneously while working in a fast paced environment
  • Enthusiastic interest in the arts and entertainment industry would be an asset
  • Flexible work schedule that will include evening, weekends and holidays
  • Previous Box Office experience would be an asset

HOURS OF WORK:
This is casual/part-time employment up to 24 hr/wk. Hours are conditional upon The Centre’s programming and rental schedule and are both weekly and seasonally variable.

SALARY RANGE:

  • $13.50/hour

PLEASE SUBMIT a cover letter and résumé by JULY 18, 2014 to:

  • Electronically: bpacjobs@burlington.ca
  • Fax: 905-681-6002
  • Mail: 440 Locust St, Burlington, ON L7S 1T7