Job Posting: T.O. TIX Ticket Agent, TAPA

The Toronto Alliance for the Performing Arts –TAPA – is an arts service organization (ASO) that represents 192 professional theatre, dance and opera companies in Toronto. As an effective ASO TAPA offers a number of programs and services to our members including but not limited to the Dora Mavor Moore Awards, the TAPA Trade Series and the T.O.TIX Booth.

TAPA owns and operates T.O. TIX Toronto’s One-Stop Ticket Shop, which is located at Yonge-Dundas Square in the heart of downtown Toronto, just opposite the Eaton Centre.  T.O.TIX, sells full price and discount performing arts tickets, as well as a wide range of local Toronto attractions including sports, music and special events. T.O.TIX is also a Ticketking and Ticketmaster outlet and last year continued to rank as the 3rd top location for Ticketmaster sales in downtown Toronto.

TAPA is seeking a part-time Ticket Agent who can commit to working on Fridays and Saturdays at the T.O.TIX Booth.  In addition to successfully executing and fulfilling the details described in the attached job description, the successful applicant will have the following skills:

  • Excellent box office skills
  • Proficiency and understanding of working in a Windows environment
  • Understanding of web development and technologies
  • Excellent verbal and communication skills
  • Able to multi-task and prioritize and work well in a small team environment
  • Ability to maintain a positive and healthy working environment
  • Knowledge of the performing arts community and its members considered an asset
  • Additional languages are considered an asset

Administration & Financial:

  • Responsible for opening and closing of T.O.TIX Booth when a Manager is not present including the creation, posting and updating of daily discount and event sheets online and in person ;
  • Daily (on shift) balancing and reconciliation of T.O.TIX in person sales;
  • Managing multiple online ticketing systems as well as hard ticket and voucher sales;
  • Working on computer software such as Word, Excel, Firefox, and Outlook.
  • Working closely with the Operations Manager and the Membership Manager on maintaining accurate and clear information on TAPA web services specifically related to T.O.TIX;

Membership:

  • Liaison with theatrical producers and box office personnel in acquisition and updates of daily ticket inventory;
  • Daily monitoring of online and in person ticket sales and inventory

Administration & Financial:

  • Responsible for opening and closing of T.O.TIX Booth when a Manager is not present including the creation, posting and updating of daily discount and event sheets online and in person ;
  • Daily (on shift) balancing and reconciliation of T.O.TIX in person sales;
  • Managing multiple online ticketing systems as well as hard ticket and voucher sales;
  • Working on computer software such as Word, Excel, Firefox, and Outlook.
  • Working closely with the Operations Manager and the Membership Manager on maintaining accurate and clear information on TAPA web services specifically related to T.O.TIX;

Membership:

  • Liaison with theatrical producers and box office personnel in acquisition and updates of daily ticket inventory;
  • Daily monitoring of online and in person ticket sales and inventory

Outreach & Public:
Fulfilling the duties of a front-line retail Ticketing Agent by:

  • Providing superior customer service to customers, visitors, TAPA Members and T.O.TIX partner company representatives;
  • Learning and adapting to new and changing procedures as set by the T.O. TIX management team and ensuring these changes are applied quickly and consistently;
  • Having knowledge of Toronto performing arts, events, attractions, accommodations, and geography or the necessary research skills to quickly provide answers on these subjects.
  • Liaising with security and cleaning staff at Yonge Dundas Square;
  • Other activities of an administrative, nature as may be assigned from time to time by the Executive Director and/or T.O.TIX Booth Management.
  • Ensuring the completion of cleaning and maintenance tasks as assigned by Management.

TAPA is an equal opportunity employer, and encourages qualified individuals from all backgrounds. We thank all those who apply, however only applicants selected for an interview will be contacted.

Please send 1 page cover letter, resume and references to:

Ms. Jacoba Knaapen, Executive Director
Toronto Alliance for the Performing Arts
jacobak@tapa.ca

Applications received by fax or hard copy will NOT BE accepted.

FINAL application deadline is Wednesday August 27, 2014