Job Posting: Audience Services Manager, Burlington Performing Arts Centre

Beautifully situated in the heart of Southern Ontario, between the waterfront of Lake Ontario and the serene beauty of the Niagara Escarpment, the City of Burlington’s 160,000+ residents make up one of Ontario’s fastest growing and prosperous communities. The Burlington Performing Arts Centre provides an excellent venue to
showcase the world’s top talent, and provides a gathering place for the community of Burlington and surrounding areas.

Reporting directly to the Operations Manager, the incumbent is responsible to manage and ensure the smooth operations of Front of House, Concessions and Volunteers for all events. The Audience Services Manager is accountable for budget management for these areas. This position provides administrative services including inventory management, advancing professional series events, artist and sponsor hospitality, special events management, hiring, training and scheduling of part-time staff as well as management of a volunteer core.

The Burlington Performing Arts Centre is looking for a dynamic professional with an extensive background in the Arts, who demonstrates a high level of experience and understanding of all facets of theatre operations, with a demonstrated strength in Front of House management and some technical knowledge of the theatre and industry standards. Incumbent will have good working knowledge of budgeting and revenue expenditure management. A thorough understanding of volunteer and staff management, employee relations, and conflict resolution skills is essential. Knowledge of special event planning is also an asset. Incumbent will be a creative thinker and a strong team player.

The successful candidate will have a related diploma (Arts Management, Business Administration). Related undergraduate degree is beneficial.

Must have a minimum of three to five years of experience working in the following areas:

  • Front of House and concessions management.
  • Recruitment, employee relations, staff management.
  • Budget management.
  • Volunteer management (recruitment, training, supervision, recognition).
  • Strong organizational skills.
  • Experience in service-oriented environment.
  • Special event planning/coordination.
  • Prior knowledge of theatre ticketing systems would be an asset.

Standard hours of work will be 80 hours bi-weekly. There will be requirements to work flex time with substantial evening and weekend work, or as required by the Operations Manager.

Commensurate with experience.

PLEASE SUBMIT covering letter and curriculum vitae as follows:

  • Electronically:
  • Fax: 905-681-6002
  • Mail: 440 Locust St, Burlington ON L7S 1T7

CLOSING DATE: Applications must be received by November 14, 2014.

Only candidates that are selected for an interview will be contacted.